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2810 Cerrillos road Santa Fe NM 87507 call us for the best rate available 505 471 7663

Motel Policies

We try our hardest to accommodate our wonderful guests so if somehow any of our policies are unclear please just give us a call.

corona virus policies:

We offer a no contact check in for those guest that prefer no contact. Please just call us to make arrangements.

The Silver Saddle motel and staff are committed to sanitation and cleanliness.

The entire staff has taken the New Mexico state certification program offered by our state that has a standard requirements on corona virus protocols.

We are committed to keeping our guests and our staff safe.

  • When cleaning guests rooms the housekeepers sanitize the entire room and all its high touch areas first. Once the room is sanitized then the room is cleaned.
  • We use Ecco Labs cleaning products that are all EPA approved.
  • Employees have their temperature checked at the beginning of each shift.
  • Employees and guests are required to wear masks per the New Mexico state mandate.
  • We have hand sanitizing stations in our office, bathrooms and laundry room.
  • The office is sanitized after each guest leave the office.
  • We have signage throughout the property encouraging social distancing and mask wearing requirements.

Cancellation policy:
If cancelled before 48 hours, 3:00 pm local time, there is no charge. If cancelling within 48 hours the first night + tax will be charged and all other days reserved will be cancelled.

Late arrivals policy:
If you are arriving after 7pm, please contact us via phone or email.
  1. 7:00 pm arrivals- For all guests arriving after 7:00 pm the motel automatically charges the credit card on file for the entire stay.
  2. 7:00 pm or later arrivals- Our office closes at 7:00 pm. We please ask our guest to let us know that they are arriving after 7:00.
  3. The day of the reservation the front desk clerk will send out a text with late arrival directions. Management does live on property and they are available 24 hours for after hour emergencies. The manager on duties phone number will be posted on the front door of the motel office.
Please note: If a credit card is declined we will try to contact our guests immediately. If we are not able to contact our guest then we reserve the right to cancel the reservation.

Dog policy:
We provide dog friendly lodging and welcome well behaved dogs only. Dogs may not be left unattended in the room, on the grounds, or vehicles on the property.
  1. If a dog causes damage or disturbs other guests we reserve the right to terminate the stay without a refund.
  2. Not all our rooms are dog-friendly so please contact the motel to ensure the proper room is available.
  3. There is a 2 dog limit per room and there is $15 fee per night.
  4. All dogs must be registered at the front desk. If a dog is not registered there will be a $75 fee.
  5. If a dog causes damages in the room there can be up to a $275 fee.
Parking is limited so please contact the motel if towing a vehicle. The front desk will be give directions on where to park your large vehicle.

Smoking policies:
We ask our guests to please honor our smoking policies. All rooms are non-smoking (this includes: incense, candles, cigars, and marijuana). As per Santa Fe City ordinance smoking is also prohibited within 25 feet of any door, window or air conditioner. We provide a designated smoking area for our guest that do smoke. There is a strictly enforced $250 smoking fee.